Warranty:
Velgen Wheels offers a 5 Year Manufacture Warranty & LIFE TIME STRUCTURAL WARRANTY. To any of our customers who have a warranty issue, please contact us directly at our warranty department to handle any warranty claims. Velgen’s warranty is only for the original purchaser. Please make sure all wheels are test fitted for proper fitment and brake clearance.
Not Warrantied:
Velgen Wheels are not for track purposes.
Curb rash wheels, rock chips, improper tire mounting, improper installation, improper mounting equipment. Please make sure the installer has the correct mounting machines to mount tire on Velgen Wheels.
** STRETCHED TIRES **
We all know everyone wants the stretch look, however stretched tires do not give the wheel full support. Vehicles that use improper tire size or tire fitment may cause damage to the wheels as in Curb Rash, Bent or Crack Wheel. Improper tire fitment at high speed or cornering may even pull the bead from the wheel. For correct tire sizes and fitment, please feel free to contact us any time. It is up to the customer’s discretion to use an improper tire size.
Velgen Wheel & Tire Fitment & Installation:
To ALL Velgen Customers, please contact us for Tire Size Recommendations and any Wheel Fitment questions. We are not responsible for the retailer for installing incorrect tire sizes on your vehicle. Please make sure the shop/store has the correct mounting machines. Improper mount machine may cause damage to wheel.
Wheel Maintenance:
We recommend the use of soap and water ” Standard Car Soap & Water “. We are NOT responsible for any stains or damage caused by chemicals, detergents, automatic car washes, polishing compounds, or coarse abrasives on Velgen Wheels. Velgen Wheels should not be cleaned while the wheels are HOT. Using chemicals, detergents, polishing compounds, automatic car washes may cause stains on the wheels, that is not covered under warranty.
Materials & Structure:
Velgen Wheels are a low-pressure cast wheels. Low-pressure casting uses positive pressure to move the molten aluminum into the mold quicker and achieve a finished product that has improved mechanical properties (more dense) over a gravity cast wheel. Low-pressure casting has a slightly higher production cost over gravity casting. Low pressure is the most common process approved for aluminum wheels sold to the O.E.M. market. Low-pressure cast wheels offer a good value for the aftermarket as well. Some companies offer wheels that are produced under a higher pressure in special casting equipment to create a wheel that is lighter and stronger than a wheel produced in low pressure. Once again in the quest for lighter weight, there is a higher cost associated with the process.
Return Policy:
Any wheels that need to be returned to our facility must have an RMA, if any wheels that have been returned without an RMA will be returned back to shipper. Please make sure the wheels are packaged in the original Velgen packaging. Velgen Wheels will accept returned wheels if they have NOT been mounted with tires. Once the wheels have been mounted with tires, they CAN NOT be returned! Any wheels that are returned, there will be a 25% restocking fee.
